Standard Terms of Sale

www.liveluggage.com

1. General
   1. These terms and conditions apply to the sale by Live Luggage^™ Limited ("We" "Our" "Us") of Live Luggage^™ cases and other items offered for sale by us from time to time and purchased by the customer ("You" "Your")
   2. These terms and conditions of sale shall be read in conjunction with the website terms and conditions and any other supplemental agreement(s) which are referred to herein and together shall form the contract between us. Except as otherwise expressly provided in these terms and conditions of sale, in the event of any conflict between any of the other agreement(s) which together constitute the contract these terms and conditions of sale shall take precedence.
2. Description
   1. The quantity and description of goods shall be as set out in our acknowledgement of order.
   2. All drawings, descriptive matter, specifications and advertising provided by us are for the purpose of giving an impression of the goods and shall not form part of the contract.
   3. We reserve the right to change the designs, colours, materials or specifications of the goods at any time without prior notice. If any such change is made after an order is accepted we will notify you of such change and you shall have the right to cancel the order within fourteen days of such notification and shall be reimbursed by us.
3. The contract between us
   1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
   2. If you are under 18, we cannot accept your order.
4. Price
   1. The prices payable for goods that you order are as set out in our website and (where applicable) include VAT.
   2. There is a charge for delivery within the United Kingdom. You may be required to pay extra for delivery outside the United Kingdom and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
5. Cancellations
   1. Subject to clause 5.3 below you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any cancellation charge
   2. To cancel your contract you must notify us in writing in accordance with clause 10 below.
   3. You cannot cancel your contract if the goods you have ordered are custom-made by us for you at your request.
   4. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
   5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
6. Guarantee
   1. We guarantee our cases against defects in material and/or workmanship for 5 years and any electrical defects for 12 months from the date of purchase.
   2. Return of your receipt is a condition precedent of coverage under this guarantee. We shall at our sole discretion accept other proof of purchase in lieu of the receipt.
   3. We shall repair or replace at our sole discretion any case which under normal conditions of use and service proves to be defective in material or workmanship.
   4. Specifically excluded from this guarantee are failures caused by abuse, neglect, misuse, improper operation, normal wear, accident, improper maintenance or modification by the purchaser or any third party including carrier services and baggage handlers. This guarantee does not affect your statutory rights.
7. Cancellation By Us
   1. We reserve the right to cancel the contract if:
      1. we have insufficient stock to deliver the goods you have ordered;
      2. we do not deliver to your area; or
      3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
   2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered
8. Delivery of goods to you
   1. Subject to any written agreement to the contrary we will deliver the goods ordered by you to the address given by you as the bank card holder's address at the time you make your order.
   2. Delivery will be made as soon as possible after your order is accepted and we are in receipt of cleared funds and in any event within 30 days of your order.
   3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9. Liability
   1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
   2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
   3. If you notify a problem to us under this condition, our only obligation will be, at your option:
      1. to make good any shortage or non-delivery;
      2. to replace or repair any goods that are damaged or defective; or
      3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
   4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 9.3.3 above
   5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
   6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
10. Notices
    Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PO Box 4757, Henley-on-Thames, RG9 9DU or sent by email to info@liveluggage.com and all notices from us to you will be displayed on our website from time to time.
11. Events beyond our control
    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12. Invalidity
    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
13. Privacy
    You acknowledge and agree to be bound by the terms of our privacy policy which are included in our website terms and conditions.
14. Third party rights
    Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15. Governing law
    The contract shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes.
16. Entire agreement
    These terms and conditions, together with our current website terms conditions, prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.